Please read these Terms carefully. All designs, patterns, and content remain the intellectual property of our design house. We ensure that every piece meets our 33-year heritage standards. By completing your purchase, you agree to be legally bound by our Terms & Conditions, Returns & Cancellation and Privacy & Cookie Policy as outlined in our service standards, and confirm that you are at least 18 years old. If you do not agree to these Terms, you must not order any products from Medusainlove.
Who we are. Medusainlove O.Ü. - Harju maakond, Tallinn, Kesklinna linnaosa, Pille tn 11/1-32, 10138 Estonia
How to contact us. For bespoke inquiries connect via WhatsApp message only.
HOW THE CONTRACT IS FORMED WITH YOU
Placing an order. After you place an order via Medusainlove, an order summary will be shown to you summarising the products you have ordered. This order summary does not mean that Medusainlove has accepted your order: at this stage of your order we’re busy carrying out the checks explained below.
Pre-acceptance checks by Medusainlove. After you place your order, Medusainlove checks: that the product is in stock, there are no pricing errors on the Website or any problems with the payment details you provided to us, and you have passed anti-fraud, credit and security checks. We really do try to make sure all images and details of the products appearing on the Website are accurate at the time you place your order. We don’t always get it right though, and this sometimes means Medusainlove can’t accept your order if we only discover an error as part of our order processing
checks.
Where Medusainlove can’t accept your order. If Medusainlove can’t accept your order for any of the reasons mentioned above, we will let you know why by email, and won’t charge you for the product.
Accepting your order. You will receive a dispatch confirmation email from Medusainlove once we have completed the stock, price and payment checks related to your order, and all of those have been passed. The contract is then formed for the purchase of the items you have ordered at the time we send you the dispatch confirmation email.
WHEN WE TAKE PAYMENT
Once your order is accepted. Payment is processed upon order confirmation. Due to the bespoke nature of our creations, production begins once your payment is successfully secured.
Taxes and import duties. If you order products from the Website for delivery to certain countries, your order may be subject to import duties and taxes. Medusainlove doesn’t have any control over these charges, and you will need to pay them if they apply in order to receive your order.
CHANGED YOUR MIND? HERE'S HOW & WHEN YOU CAN CANCEL
Returns & Cancellations. Completing your purchase constitutes acceptance of our
Returns&Cancellations policy. Please review it carefully before finalizing your order.
CLIENT REFLECTIONS
We welcome your thoughts on your Medusainlove experience. To maintain the integrity and transparency of our brand, we ask that all reviews represent authentic experiences and be submitted by individuals aged 18 or older. We truly value and encourage honest feedback from our community.
LEGAL STUFF
Products are for domestic and private use only. We won’t have liability to you for any loss of profit, loss of business, loss of earnings, business interruption, or loss of business opportunity.
What laws apply to these Terms? These Terms and any disputes arising from them are governed by the laws of the Republic of Estonia. Any legal proceedings shall be brought before the courts of Estonia. However, as a consumer, you may also benefit from any mandatory provisions of the law of the country in which you are resident.
Complaints handling. If you are not happy with how Medusainlove has handled any complaint, you may want to submit the dispute to the European Commission Online Dispute Resolution platform, for online resolution by an independent body.
Changes to these Terms. As Medusainlove grows and improves, we might have to make changes to these Terms. We will do this by uploading the latest version with a date confirming when they went live. The new Terms will not affect any orders placed prior to the go live date, but will apply to future orders.
These terms were last updated on 20th May 2026.